Service and Technical Support through a Single Point of Contact

Service and technical support – A single point of contact

At Lami, we offer an integrated service and technical support system, through which all requests are efficiently managed through a single point of contact. This eliminates confusion, reduces response times, and provides a smooth and professional experience.

Target industries:

What does our service include?

Fast and efficient support

We respond promptly to any request, with clear solutions and precise interventions.

Scheduled and corrective interventions

We plan preventive maintenance and intervene quickly in case of malfunctions, minimizing unplanned shutdowns.

Stock of essential parts and components

We have critical parts in stock to reduce waiting times and ensure continuity of operations.

Experienced teams of specialists

Our engineers are prepared to intervene efficiently, regardless of the complexity of the equipment.

Benefits for your business

Collaborating with Lami offers you operational simplicity and reaction speed: you manage everything through a single point of contact, reduce intervention time and downtime, and the solutions are personalized to your real needs. Throughout the collaboration, we maintain total transparency and clear communication, so that decisions are quick, and production is stable and predictable.

Why Lami?

Frequently Asked Questions

How Do I Open a Service Request and What Information Do I Need to Provide?

You contact us by phone or dedicated email; ideally include: equipment series, description of symptoms, photos/video, urgency and available intervention interval.

What is the Response Time and Can You Offer an SLA?

We have a standard response time on the same working day; optionally we offer SLAs with guaranteed times (e.g., 4–8 hours remote, 24–48 hours on-site), depending on the contract.

Do You also Cover Equipment from Multiple Manufacturers (Multi-Brand)?

Yes. We offer multi-brand diagnostics and interventions, including recommendations for approved parts and interfacing/retrofit solutions when necessary.

Do You also Do Preventive Maintenance, not just Interventions for Malfunctions?

Yes. We plan preventive maintenance (periodic inspections, consumables, adjustments) to reduce unplanned shutdowns and extend the life of the equipment.

Do You Have Critical Parts in Stock and how are the Costs Incurred?

We maintain a stock of essential parts to shorten downtime. Costs can be per intervention or on a subscription basis (with discounts on parts/hours and SLAs included), as preferred.